What Do I Do If I Don't See The Coins In My Balance After Purchase?

Coin purchases can take anywhere from 1-5 minutes for the coins to transfer over to your balance. However, if you still do not see your coins, it is recommended to relaunch the Jackpot Island application.

To relaunch the app:

Press the Home button two times quickly (or swipe up from the bottom of the screen and pause while still pressing the screen). You'll see small previews of your recently used apps.

Swipe left to find the app you want to close.

Swipe up on the app's preview to close it.

If the coins have still not transferred over, please reach out to the support team and make sure to include as many details of your purchase as possible (date and time, amount, coins/package purchased, etc).

What are the different kinds of daily rewards?

Daily Bonus: The Daily Bonus is a free gift and will be in the Lobby waiting for you every 3 hours. The Daily Bonus gets bigger with each level up you do. Another way to Boost your Daily Bonus is by getting a Club Pass, it will make it 50% bigger.

Wheel Bonus: After you collect the Daily Bonus 4 times in a row (the time span does not matter), the Wheel Bonus will appear in its place.

The Wheel Bonus has the Daily Bonus multiplied on its Wedges, you spin the mini game and get a reward.

The White Wedge and Black Wedge have the highest rewards with the multipliers of the Daily Bonus being:

- X50 for the White Wedge

- X100 for the Black Wedge

After you play the mini game, the reward gets boosted by adding a friends bonus (for the number of Facebook friends you have) and a Status Bonus.

Lottery Bonus: If you collect the Daily Bonus for 3 consecutive days, the Lottery Bonus will get activated in the Lobby.

The mini game will shuffle 20 Balls with 8 available multipliers. The multiplier you receive will be added to the amount of the Daily Bonus.

The reward will also get boosted with a Status bonus for Silver Status players and above.

What is the Daily Rush?

The "Daily Rush" is a reward mechanism that will be refreshed every day. You can get brand new tasks every 24 hours. When the game is refreshed after one day, new "Daily Rush" goals and rewards will be automatically assigned.


1. Open the daily rush interface to view the current goal

2. Once the goal is completed, you will see that the collect button has been activated and receive rich goal rewards.

3. After clicking the "collect" button, rich rewards will be added to your account immediately

If you are seeing some delay or having some trouble hitting the COLLECT button, don't worry! Your bonus will automatically be added to your account balance.

What is the Daily Mission & Gem?

Achieve a specific goal given in a mission to get your reward. Rewards are redeemed by gems and the gems are either earned in the game or can be purchased.

What is in the inbox?

Inbox is a way for you to collect and send gifts. Players can also choose to connect their accounts with their Facebook for exclusive rewards.

To collect gifts, simply click on the Collect tab in the inbox to claim your rewards. In addition, once your Facebook account has been linked, you will receive exclusive rewards, as well.

To send gifts to friends, you would first need to connect to your Facebook account. Then, you can select up to 5 friends to send the cards, free coins or gift boxes.

For cards, you would need to connect to your Facebook account to collect cards from your friends.

What is the VIP Lounge and How do I enter it?

VIP Lounge means that as long as players spin, level up, collect daily rewards, and break their highest score, they can get a certain number of points, and they can enter the VIP Lounge and enjoy various benefits, such as playing higher stake games with bigger bonuses, cashbacks, as well as extra coins as you accumulate wealth in the game.

To get into the VIP Lounge, you would need to reach a certain level. To access, simply click on the VIP Lounge button on the lower left corner in the lobby.

What is the storyline of the fantasy island and how does it play?

The background is set in a world where humans and animals live. After years of evolution, these animals have become anthropomorphized. This world has also evolved into a modern world. Animals use various advanced technologies. Insects and fish are the main source of food for the carnivores.

Level 1 Rebuilding the hut that Benny inherited from grandma. The island itself was rundown but at the same time there's potential. Not an easy task to revamp the island as it covers quite a large area but the optimist Benny is willing to put in the work. He starts by fixing up a small cabin by the dock as his base and go from there.

Level 2 Benny realizes he couldn't build out the island without any help, so he'll invite the help from his good friends. Benny decides to start with the island's only communication channel: the pier. This way, his friends or visitors will be able to reach the island.

Level 3 Georgie, Benny's best friend was the only friend who lend a hand for the cabin rebuild. The friendship has always been reciprocal, when Georgie used to run a hotel in the city, Benny provided him with the furnitures. So, when Benny saw the ruined building next to the beach, he made up his mind: There must be a good reason to bring Georgie to the mix. A vacation center. Benny was eager to get the vacation center ready, so he could pass it on to Georgie.

To be continued.

Game features

Wild Stays Feature 

Each purchased base game has a game number from 1. If the player changes bet, the Game number will reset to 1.

After each purchased game  <SC> appearing in any position on the reels transforms into a frame and the frame locks over that position.

After the reel spin of game 5 all symbols positions framed transform into WILD and frames reset for game 1.

If on any 5th game there are six or more frames the Hold and Spin feature is triggered.

Free Games Feature 

3x BN to trigger the free games feature.

If  BN symbols land on reels 1 and 3, then extend spin on reel 5. 

In the free games BN does not appear on the reels.

Basically, the player is awarded with 15 free games with the Wild Stays Feature.

After each game  <SC> appearing in any position on the reels transforms into a frame and the frame locks over that position.

After the reel spin of game 15 all symbols positions framed transform into WILD.

If on any fifteenth game there are six or more frames the Hold and Spin feature is triggered.

Hold and Spin Feature

After all the <SC> transform into WILD and wins are the paid, HOLD and SPIN Feature is triggered if:

6 or more scattered <SC> on 1) the fifth base game OR 2) the fifteenth free game triggers the HOLD AND SPIN Feature.

Possible <SC> prizes are MAJOR BONUS, MINOR BONUS, MINI BONUS or 15, 10, 5, 4, 3, 2, 1.5, 1 or 0.5 multiplied by the total credits bet.

The <SC> that triggered the HOLD AND SPIN FEATURE are held in position and reveal MAJOR, MINOR, MINI or credit prizes.

All other positions turn into individual spinning reels.

3 FREE SPINS are awarded. If one or more additional <SC> appear the <SC> are held and the number of FREE SPINS remaining resets to 3.

This feature finishes when either 15 <SC> on the screen or when no more FREE SPINS remaining.

Double Symbols Pay

<DOUBE Wild> counts as double when substituting for all symbols, except for <SCATTER>.

<DOUBLE PIC1> counts are 2  PIC1

<DOUBLE PIC2> counts are 2  PIC2

<DOUBLE PIC3> counts are 2  PIC3

<DOUBLE PIC4> counts are 2  PIC4

<DOUBLE PIC5> counts are 2  PIC5

<PIC1>, <PIC2>, <PIC3>, <PIC4>, <PIC5> - Win up to 10 of a kind!

<A>, <K>, <Q>, <J> - Win up to 9 of a kind!

Cascading Reels Free Games Feature

'3, 4 or 5 <SCATTER> triggers 8 Free Games

During each free game, reel symbols fall into position from above.

After winning combinations are paid, symbols involved in the wins will disappear.

Remaining symbols drop and new ones cascade into play.

Any new winning combinations formed are paid.

This Cascade Reels feature continues until no more winning combinations appear.

Free Games multiplier starts at 1x. At each cascade level, free games multiplier increases 2x, to 4x, to 6x, to 8x, to 10x.

<SCAT> do not appear during the free games.

Feature cannot be triggered again during the feature.

Credits bet and lines played are the same as the game that triggered the Free Games Feature.

In-app purchase

There are tons of items to purchase in the app to enhance the gaming experience.

Players can purchase the following in the shop:




Additional purchases can be made throughout the games:

-Piggy Bank

-Daily Rewards

-Pop-up Deals


• Jackpot Island Slots is intended for adult audiences (21+) and for entertainment purposes only.

• Jackpot Island Slots does not offer real money gambling or an opportunity to win real money or real prizes.

• Practice or success in social casino gaming does not imply future success at real money gambling and gaming.

• This game includes in-app purchases.

• Coins & bonus mentioned above the game currency, are not real money and you can only get game currency if you win in Jackpot Island Slots.